Starting Pay: $19 an hour, up to $25 an hour (Plus Performance Bonuses)

The Crew Leader position is a key role at Wagtail Window Cleaning. You are the glue that holds
our operations together. You are the customer’s touch-point, the one-to-one contact between them and Wagtail Window Cleaning as a company. You set the benchmarks in performance, leadership and professionalism that Field Technicians aspire to.

Crew Leaders  set the tone each and every day for work ethic, over-the-top customer service, and a team-first approach to our work out in the field.

Production

• Efficiently operate a crew of two to three technicians, ensuring that all Wagtail Window Cleaning standard operating procedures are followed.
• Coordinate timely arrival and completion of all scheduled work each day.
• Coordinate appropriate load-out of work vehicle(s) each day.
• Look for opportunities to increase daily revenue through simple up-sells and additional scheduled work (when ahead of schedule).
• Meet revenue targets each day
  • $500/technician per day for window cleaning and gutter cleaning
• Ensure that all work meets or exceeds Wagtail Window Cleaning’s quality standards.

Customer Relations

• Ensure that the customer is extremely pleased with the experience. 
• Initiate excellent communication with customers before, during and after the service appointment.
• Ensure that all Field Technicians behave in a way that increases the customer’s confidence and comfort level.

The Crew Leader is responsible for ongoing field training of Senior Technicians and Junior Technicians under his care:
○ Training in over-the-top customer service.
○ Training in efficient field operations.
○ Training in personal accountability and a team-first approach to everything we do.

Operations

• Ensure that any lost or left-behind equipment is accounted for, reported to management, and retrieved in a timely manner where possible. 
• Ensure that all Wagtail Window Cleaning standard operating procedures are followed to the letter
• Work with the Operations Manager to complete the Vehicle Loadout Checklist and the Vehicle Appearance Checklist as scheduled.
• Communicate with the Office Manager regarding schedule and job updates, customer communication, and any other relevant information.

Management

• Supervise the activity of assigned Field Technicians
• Master the use of various softwares for recording information, scheduling, and communication.
• Assist in ongoing field training for all Field Technicians as directed
  • Observe Field Technician’s performance in the field
  • Sign off on achievements as part of the Wagtail Window Cleaning 5-Star Certification Program.

Key Skills And Qualities

The Crew Leader must display a number of key skills and qualities to be effective.  This is a fast paced, sometimes hectic work assignment.   Most importantly, the CL must be able to care for our customers in an exceptional way at all times, regardless of circumstances.  Balancing high production with excellent customer service is the ultimate goal of the Crew Leader.  Below are some key qualities that the Wagtail Window Cleaning looks for in OFM candidates:

• Ability to efficiently direct others on the team
• Efficient use of time and resources
• Positive, friendly demeanor, even when faced with negativity or hostility
• Confidence in personal ability
• Proactive decision making
• A collaborative mindset when it comes to working with the Wagtail Window Cleaning team- easy to work with

A love for serving others

Starting Pay: $17 an hour, up to $19 an hour

The Field Technician position is a key role at Wagtail Window Cleaning. You are the “tip of the spear” when it comes to serving our customers. Your quality of service, friendly demeanor, attention to detail and professionalism go a long way in making WWC a memorable company in the eyes of our clients. 

The Field Technician represents the future leadership of WWC’s Operations Department.  FT’s who show a willingness to learn new things and effectively put them into practice have an excellent opportunity to pursue a greater role with WWC.

Production

• Efficiently work in a crew of two to three, doing your part to ensure that all WWC standard operating procedures are followed.
• Asist Crew Leader in timely arrival and completion of all scheduled work each day.
• Assist Crew Leader in  appropriate load-out of work vehicle(s) each day.
• Look for opportunities to increase daily revenue through simple up-sells and additional scheduled work (when ahead of schedule), under the direction of the Crew Leader.
• Do your part to help your team meet revenue targets each day
  • Minimum $500/technician per day for window cleaning and gutter cleaning
  • Minimum $800/technician per day for house washing, roof cleaning and power washing
• Ensure that all of your personal work meets or exceeds WWC’s quality standards.

Customer Relations

• Do your part to ensure that the customer is extremely pleased with the experience. 
• Follow all standard operating procedures and customer service principles at all times.
  
  

Operations

• Do your part to make sure all equipment is loaded up and accounted for before leaving the shop or a jobsite. 
• Ensure that you follow all WWC standard operating procedures to the letter
• Fulfill assignments given to you by the Operations Manager and Crew leader such as the Vehicle Loadout Checklist and the Vehicle Appearance Checklist.
• Look for opportunities to assist your Crew Leader by working independently and taking initiative.
• Work to improve your skills in all areas of service every day
• Progress through the WWC 5-Star Certification Program and work toward becoming a Crew Leader

Key Skills And Qualities

The Field Technician must display a number of key skills and qualities to be effective.  This is a fast paced, sometimes hectic work assignment.   Most importantly, the CL must be able to assist the crew leader in caring for our customers in an exceptional way at all times, regardless of circumstances.  An effective Field Technician will be able to smoothly carry out all WWC standard operating procedures at all times while completing tasks in an efficient and productive manner.  

Below are some key qualities that  Wagtail Window Cleaning looks for in Field Technician candidates:

• Ability to work with a team and enhance the team’s ability to produce.
• Timeliness and reliability
• Hustle, initiative
• Positive, friendly demeanor, even when faced with negativity or hostility
• Professional appearance and personal hygiene
• A desire to learn new things and make rapid advancement, not only with WWC, but in life.
• Humility and teachability
• A love for serving others